Complaints & aftercare

If you are unhappy with a visit, completed work or the service you received, please tell us so we can look into it.

Contact the team

Email office@drainengineers.co.uk with “Complaint” in the subject, or call 0800 644 6767.

Please include your name, a way to reach you, the property postcode, the date of the work, any quote or invoice reference, what happened and the outcome you are seeking. Relevant photographs can be attached to an email. Please do not send payment-card details.

What happens next

We will review the information, ask for any details needed to investigate, and discuss the next steps with you. Keep copies of the quote, invoice and any written guarantee so we can identify the work.

If the problem is urgent or there is an active overflow, call the team rather than wait for an email reply. Do not enter a manhole or an unsafe work area.

Further help

Your statutory rights are unaffected by making a complaint or a guarantee claim. Independent consumer advice is available from Citizens Advice. Privacy concerns can also be raised using the contact and rights information on our privacy page.